Execute the action when you connect to the other party in Amazon Connect and start a call.
When you open an app with this condition set during customization, a button labeled “Open Amazon Connect Control Panel” will be placed at the top of the Kintone app. Clicking this button will open the Amazon Connect control panel in a pop-up window. Use this control panel to answer incoming calls or to end calls.
This condition will activate when the phone is connected. For outgoing calls, the condition activates when the other person answers, and for incoming calls, it activates when you answer the phone.
Set Alias name of Amazon Connect.
Enter the alias name of Amazon Connect instance. You can get the name on the AWS Management Console screen.
If you are using Customine version 1.81 or earlier (released on February 27, 2020) and connected to the Kintone app, the “Open Amazon Connect Control Panel” button will not be displayed, and the Amazon Connect Control Panel will open automatically.
Since version 1.82 (released on March 5, 2020), the control panel no longer opens automatically, and instead, a button has been installed.