Retrieve the most recent phone number received on Amazon Connect.
To retrieve a number with this action, you must set the condition “When you receive a call with Amazon Connect” or “When you start a call with Amazon Connect” in the customization.
When a call is received, retrieve the caller’s number. You can get the most recent incoming call’s number, but please note that you can only get this number for incoming calls; it is not possible to retrieve the recipient’s number during an outgoing call.
You can get the caller’s number even before answering the call. Also, after disconnection, provided that it is between the disconnection and the next incoming call.
The number obtained will be in E.164 format (e.g., +8109000000000). To convert this to the domestic format in Japan, use the “Format Phone Number” action.
There are no parameters to be set.